By placing an order with Labubu Shop UK, you agree to the following terms designed to provide clarity and confidence throughout the order and delivery process.
1. 📦 Product Availability
We do our best to keep all stock levels accurate. In rare cases where an item is unavailable after your purchase, we will contact you to offer either:
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A short wait until restocking
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A store credit of higher value than the item in question
2. 💸 Shipping Fees
We offer Free UK-wide shipping on all orders — no hidden charges at checkout.
All prices on our website are listed in GBP (£) and include VAT where applicable.
3.📦 Processing and Delivery Times (UK)
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Order Processing: Within 1–2 business days
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Standard Delivery Time: 7–8 business days for most UK destinations
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Total Estimated Time: 8–10 business days from order to delivery
⏳ Note: Delivery times may vary during peak periods (e.g. holidays, sales events) or depending on your location.
If your parcel has not arrived within 15 business days, please contact us at [email protected].
4. 🔍 Order Tracking
As soon as your order is dispatched, you will receive a tracking link by email to follow your delivery in real time.
5. 🏠 Address Changes
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You can modify your delivery address before dispatch by contacting us.
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PO Boxes are accepted for standard UK postal services.
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If applicable, shipping to BFPO (military addresses) may be arranged.
6. 📦 Damaged or Lost Items
If your parcel arrives visibly damaged, please refuse the delivery if possible and notify us immediately.
In case of a confirmed lost parcel, we will:
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Reship your order at no extra cost, or
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Offer a store credit of greater value
7. 🇬🇧 Customs Duties
As we ship exclusively within the United Kingdom, no customs fees or import duties apply.
8. ❌ Order Cancellations
You may cancel your order any time before shipment by emailing us.
If your item has already shipped, please refer to our Refund & Returns Policy.
9. 📧 Customer Support
For shipping enquiries, contact us at:
Email: [email protected]
We respond within 24–48 hours (Mon–Fri, UK time).
