At Labubu Shop UK, your satisfaction means everything to us. If your order isn’t quite right, we’re here to resolve it quickly, fairly, and professionally.
📧 How to Request a Return or Refund
Please contact us at [email protected] within 30 days of receiving your order. Include:
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Your order number
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The reason for your return or refund
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A clear photo if the item is faulty, damaged, or incorrect
✅ What Items Are Eligible?
We accept returns or refunds in the following cases:
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The item arrived damaged or defective
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The wrong item was sent, or part of the order is missing
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You cancelled before dispatch
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You changed your mind (UK “cooling-off period” applies to unused items only, excluding blind boxes)
🛍 Return Conditions
To qualify for a return:
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Items must be unused, in original condition, and in unopened packaging
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Blind boxes are non-returnable once opened, unless faulty or incorrect
🔁 Can I Exchange My Item?
Yes! We’re happy to offer exchanges on eligible items. Just contact us, and we’ll arrange a swift and simple swap.
🚚 Return Instructions (UK Customers)
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All returns must be sent by post only
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We provide prepaid return labels for approved returns
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Return postage is free for faulty, incorrect, or missing items
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No restocking fees apply
⏱ Refund Timeline
Once we receive and inspect your return:
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Refunds will be issued to your original payment method
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Please allow 7–14 business days, depending on your payment provider
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You will receive an email confirmation once the refund is processed
❌ Non-Returnable Items (unless faulty)
Some items cannot be returned unless they are damaged or incorrect:
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Opened mystery/blind box items
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Custom-made or personalised items
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Digital gift cards
🚨 Issue With Your Order?
If your parcel is missing, damaged, or incorrect — don’t worry. We’re here to help.
📧 Simply email us at [email protected], and we’ll sort it out without hassle.