Welcome to our FAQ section! Below you’ll find answers to the most common questions from the Labubu community in the UK. Still need help? Contact us here.
📦 Orders & Delivery
Q: Do you ship across the UK?
A: Yes! We deliver to all parts of England, Scotland, Wales, and Northern Ireland — with free UK shipping on every order.
Q: How long does delivery take?
A: Orders are processed within 1–2 business days and typically arrive within 7–8 business days. You’ll receive a tracking link once your parcel has been dispatched.
Q: Where do you ship from?
A: All orders are sent directly from our UK-based fulfilment centre — so there are no customs delays or additional fees.
Q: Do you ship internationally?
A: At this time, we only ship within the UK. For international orders, please refer to POP MART’s official website.
💳 Payments & Checkout
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express (Amex), Apple Pay, Google Pay, and PayPal — all securely processed in GBP (£).
Q: Is payment secure?
A: Absolutely. All transactions are protected with SSL encryption and handled via trusted gateways such as Stripe and PayPal. We never store your card details.
🔁 Returns & Refunds
Q: What if my item is damaged or missing?
A: Contact us at [email protected] within 30 days of delivery, and we’ll arrange a replacement or refund without hassle.
Q: Can I return a blind box if I don’t like the character?
A: As part of the surprise element, blind boxes are non-returnable once opened, unless there is a fault or shipping error.
Q: How long does it take to receive a refund?
A: Refunds are typically processed within 7–14 business days, depending on your bank or payment provider.
🎁 Products & Collecting
Q: Are your products official POP MART Labubu figures?
A: We offer Labubu figures and accessories that are sourced from trusted distributors and verified collections known for their exceptional quality. While we are not directly affiliated with POP MART, we take pride in providing the highest quality Labubu products available, including collaborative series, limited editions, and special releases. Every item is carefully selected to meet the expectations of serious collectors and fans alike.
Q: What is a “Secret Edition”?
A: Secret Editions are rare hidden characters in a blind box series — they’re not listed on the packaging and are highly prized by collectors.
Q: Do you restock sold-out items?
A: Yes, we regularly restock popular figures when they become available. To stay updated, sign up for our newsletter or follow us on social media.
🧸 About Labubu Shop UK
Q: Are you officially affiliated with POP MART?
A: We are an independent UK-based retailer specialising in Labubu collectibles. While we are not officially affiliated with POP MART, we carefully source our products through reliable and reputable channels to ensure premium quality. Our mission is to bring UK fans access to genuine Labubu designs, including blind boxes, limited series, and themed collaborations — all with top-tier service and UK-wide delivery
Q: Do you have a physical store?
A: Not yet! We’re currently an online-only boutique, proudly shipping from our UK fulfilment centre.
Q: How can I contact you?
A: Email us anytime at [email protected] — we aim to respond within 24–48 hours (Mon–Fri).