At Labubu Shop UK, your satisfaction is our top priority. If something isn’t quite right with your order, we’re here to fix it — quickly, fairly, and with a smile.
📧 How to Request a Return or Refund
To start a return or refund, email us at [email protected] within 30 days of receiving your order. Please include:
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Your order number
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The reason for your return or refund
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A photo if the item is faulty or damaged
✅ What Can Be Returned or Refunded?
We accept returns and refunds for the following situations:
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The item arrived damaged or defective
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You received the wrong product, or an item was missing
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You cancelled your order before dispatch
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You changed your mind (only for unused, non-blind box items in original packaging)
🛍 Product Condition
To be eligible for a return:
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The item must be unused, in new condition, and in the original unopened packaging
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Blind boxes cannot be returned once opened, unless they are damaged or incorrect
🔁 Exchanges
Yes! We offer exchanges on eligible items. Contact us and we’ll arrange a hassle-free swap.
🚚 Return Process (UK Customers)
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Returns are processed by mail only
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Prepaid return labels are provided for approved returns
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Return shipping is free for faulty, incorrect, or missing items
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No restocking fees apply
⏱ Refund Timing
Once your return is received and inspected, we’ll issue your refund to the original payment method.
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Please allow 7 to 14 business days depending on your bank or provider
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You’ll be notified by email once your refund has been processed
❌ Items Not Eligible for Return
Some products are non-refundable, unless faulty:
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Customised or made-to-order items
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Opened mystery/blind box items
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Gift cards
🚨 Problems With Your Order?
If your package is missing, arrives damaged, or you receive the wrong item — don’t worry!
📧 Just email us at [email protected] and we’ll make it right.
