By placing an order on Labubu Shop UK, you agree to the following shipping terms designed to ensure transparency and confidence at every stage of the delivery process.

1. 📦 Product Availability

We strive to maintain accurate stock levels. In the rare event that an item becomes unavailable after purchase, we will promptly contact you to offer:

A short wait until restock, or
A store credit of higher value than the unavailable item

2. 💸 Shipping Fees

Free UK-wide shipping is included with every order.
No hidden fees at checkout.
All prices are listed in GBP (£) and include VAT where applicable.

3. 🚚 Processing & Delivery Times (UK)

Order processing: 1–2 business days
Standard delivery time: 7–8 business days (average for most UK destinations)
Total delivery estimate: 8–10 business days from order confirmation

⏳ Please note: Delivery times may vary during busy periods (e.g. holidays, promotional events), or due to regional postal delays.
If your parcel hasn’t arrived within 15 business days, please email us at [email protected].

4. 🔍 Order Tracking

Once your order is dispatched, you’ll receive an email with a tracking link to monitor the status of your parcel in real time.

5. 🏠 Address Changes

You can update your shipping address before dispatch by contacting us.
PO Boxes are accepted for standard UK postal services.
BFPO (British Forces Post Office) deliveries can be arranged when applicable.

6. 📦 Damaged or Lost Parcels

If your parcel arrives visibly damaged, we recommend refusing delivery (if possible) and contacting us immediately.
For lost or undelivered parcels confirmed by the carrier, we will either:
- Reship the order at no additional cost, or
- Offer a store credit of greater value

7. 🇬🇧 Customs and Duties

We ship exclusively within the United Kingdom, so no customs fees or import duties apply.

8. ❌ Order Cancellations

Orders may be cancelled prior to dispatch by emailing us.
If your item has already been shipped, please refer to our Refund & Returns Policy.

9. 📧 Customer Support

For shipping-related questions or issues, contact us at:
Email: [email protected]
We aim to respond within 24–48 hours (Monday to Friday, UK time).